There’s nothing worse in a medium sized business, like the majority of pubs, to have a member of staff always ‘throwing a sicky’. So here are some guidelines to manage… read more →
There’s a key difference between the amount of money you take and the amount of profit you retain. The difference? – The knowledge you have AND the controls you have… read more →
If you’re thinking of investing capital expenditure into your business, first make sure your staff can sell the finished article! “We are so busy I reckon we need to enlarge… read more →
Marketing a pub to the general public isn’t just about adverts in newspapers, erecting an amusing chalkboard sign or promoting a meal deal on a Monday night. The biggest and… read more →
When I popped in for a haircut the other day, Gary the barber didn’t ask me if I’d washed my hair recently or whether I had scurvy – or any… read more →
Many of the millions of tourists who visit the UK each year (amongst other places) go to Stonehenge, Westminster Cathedral, the Roman Baths, the Races, Buckingham Palace and all of… read more →
If you’re considering a career as a Business Development Manager here are some competencies you might need (not an exhaustive list!!): Influencing and Negotiation Is able to negotiate and sell… read more →
Music: The Salutation Inn benefits from a piano situated by a window looking out on to rolling countryside. The pub also regularly hosts folk bands for live music. Pub games:… read more →
Here’s a fairly comprehensive list of forty simple ideas which came from ourselves and the delegates on a recent customer service course we ran for pub and restaurant staff and… read more →
