Here are a few helpful extracts from our Responsible Alcohol retailing course. Why is alcohol classed as a drug? When consumed, it affects the physical, mental and emotional state of… read more →
Carrie Longton, founder of Mumsnet, has published her “wish list” for pubs to make them more family friendly, its worth taking note as there are over 1 million members of… read more →
Tips, gratuities, service charges (mandatory or discretionary), tips paid to employees via a cheque/credit charge, cash gratuities paid into a staff box, tips paid directly to employees “in hand”. What… read more →
All evidence suggests that rather than “We always go down the pub”, people now say “We go down the pub – if there’s a reason to do so”. The days… read more →
Today’s pub customers are older, more demanding and savvier. They can see through marketing and are determined to get what they want. Competition for great customers begins with great employees,… read more →
Personal Licence Exam Tips Remember, it’s only natural to feel a bit nervous when doing an exam. This can actually help, as it increases adrenalin levels – and gives us… read more →
If you’re considering a career as a Business Development Manager here are some competencies you might need (not an exhaustive list!!): Influencing and Negotiation Is able to negotiate and sell… read more →
Music: The Salutation Inn benefits from a piano situated by a window looking out on to rolling countryside. The pub also regularly hosts folk bands for live music. Pub games:… read more →
Many licencees struggle when seeking to recruit new staff (especially chefs!) Here are some tips for key questions to ask… 1. Tell me about yourself A good (or at the… read more →
